To contact IT Services, please call/email the Help Desk or create a support ticket.
Email: helpdesk@MineralArea.edu
Phone: (573) 518-3850
Fall & Spring Hours:
Monday – Friday—8:00 am to 4:00 pm
Summer Hours:
Monday – Friday—8:00 am to 3:00 pm
To create a ticket: click the “MAC IT Helpdesk” icon on any campus computer desktop. When filling out the ticket, be sure to select “IT Support Ticket” as the type of ticket. If you do not have access to a campus computer, please call or use email instead.
The IT Department reserves each Sunday from 4:00 a.m. until 10:00 a.m. for network maintenance. Network and computer services may be unavailable at any time during this period so users should consider this before beginning any online testing or other critical process. The third Friday of the month from 7 p.m. – 10 p.m. is also downtime for MyMAC.